Refund and Returns Policy

at gronavo, we value our customers and want you to be satisfied with your purchase. please read our refund policy carefully before placing an order.

1. digital products (ebooks, downloads, etc.)

• all digital product sales are final.
• due to the nature of digital content, we do not offer refunds or exchanges once the product has been delivered or the download link accessed.
• if you experience technical issues with your download, please contact us at contact@grovano.store and we will assist you.

2. physical products (if applicable)

• if your order includes physical items, you may request a refund or exchange within [1 days] of delivery.
• to be eligible, the product must be unused, in its original packaging, and in the same condition you received it.
• customers are responsible for return shipping costs unless the product was defective or incorrect.

3. damaged or incorrect items

• if you receive a damaged or incorrect item, please contact us within [x days] of delivery.
• we will replace the product or issue a refund at no extra cost.
• proof of damage (such as photos) may be required.

4. refund process

• to request a refund, please contact us at contact@grovano.store with your order number and reason for the request.
• once approved, refunds will be processed to your original payment method within [1 business days].
• processing times may vary depending on your bank or payment provider.

5. non-refundable items

• gift cards or promotional items.
• discounted or clearance products.
• digital products already accessed or downloaded.

6. contact us

if you have any questions about our refund policy, please contact us at:

📧 contact@grovano.store